At Summerhouse Lavender Farm, we want you to be delighted with your purchase. If the product you received doesn't meet your expectations, we offer a hassle-free return and exchange policy to ensure your peace of mind.

Returns and Exchanges:

Eligibility: You may return or exchange unopened products within 15 days from the date of receipt. To be eligible for a return or exchange, the product must be original unopened, with all packaging, labels, and seals intact.
Contact Us: Before returning any items, please contact us at summerhouselavender@gmail.com to initiate the return process. Kindly provide your order number, the item(s) you wish to return or exchange, and the reason for the return. We will guide you through the following steps.
Return Shipment: The buyer is responsible for the cost of the return shipment. We recommend using a trackable and insured shipping method to ensure the safe return of the product. Summerhouse Lavender will not be held responsible for lost or damaged return shipments.
Packaging: Please ensure the returned item is securely packaged to prevent damage during transit. Damaged items due to improper packaging may not be eligible for a refund or exchange.
Refunds and Exchanges: Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original payment method within a reasonable timeframe. Exchanges will be subject to product availability.

Non-Returnable Items:

Certain items are non-returnable, including:

Opened or used products
Personalized or customized items
Items returned after the specified return window

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective product, please get in touch with us at summerhouselavender@gmail.com within 48 hours of receiving the item. We will work with you to provide a suitable solution, including a replacement, exchange, or refund.

Final Note:

We strive to provide exceptional products and service, and we appreciate your understanding of our return policy. If you have any questions or concerns, please do not hesitate to contact us at summerhouselavender@gmail.com. Your satisfaction is our priority, and we are here to assist you in any way we can.

Thank you for choosing Summerhouse Lavender Farm for your purchase!